OVERVIEW
What I did as a UX design intern at Pega
I was a UX design intern on Pegasystem's Research and Testing team during the summer of 2023. I primarily worked on Pega's new design system "Constellation." More specifically, I conducted usability studies to test newly released features, collaborated with other designers to align UX patterns, and worked on new design system features.
An example of a feature that I worked on is designing the additional information feature on different field types. I collaborated with other designers to conduct a competitive audit of other companies' approaches to displaying additional information with accessibility considerations in mind. Then, I had multiple ideation workshops with other designers to create wireframes and mockups for our new designs. Finally, I organized a design proposal file that is ready for development!
TAKEAWAYS
What I learned from this experience
Like I said to all the people I worked with during my time at Pega, working here has been an AMAZING experience! So, I would like to share a few key takeaways that I've gained from it!
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Build strong relationships
The format of my internship was really flexible, and I got to work on a breadth of projects ranging from research to prototyping. As I jumped from project to project, I got to work with many different designers (who were all very, very nice) and build great relationships with them. I learned that building rapport with others is definitely something that makes a work day enjoyable.
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It's okay to be confused
Pega is complicated! There's a lot of things to learn during onboarding, like the weeks of design training to introduce the design system and to learn Pega-specific terms, such as their version of MVP, MLP (minimum loveable product). The designers that I worked with always emphasize that it's okay for me to not understand how Pega's software works because it takes time to get the hang of it. At first, I felt clueless listening in on meetings, but after some time, I started to understand more and more. Now I know, it's okay to be confused; it just takes some time!
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Explore different parts of design
As an early career designer, I really wanted to gain experience in different aspects of design to figure out what I am most interested in. Thanks to the flexibility of the program, I was able to join both the research team AND the design team on projects and really spend time working on all aspects of the design process. As I move forward with my career, I still hope that I can continue exploring different sectors of design.
PROJECTS
Projects I worked on as an intern
If you would like to learn more about the projects that I worked on, please reach out to me through my contact form or through the methods listed on the contact page. I'd love to chat with you!
Contact me